Service Policy
Family Proposal (Proposal Point) provides online matrimonial and profile matching services for registered users.
Services Offered
- Matrimonial profile creation and management
- Profile approval and verification
- Profile search and browsing features
- Messaging between members
- Membership-based premium access
- Success story publishing
Membership Access
Some features require an active paid membership subscription. Membership pricing and features may be updated or modified by management at any time.
Service Availability
We aim to provide continuous service availability; however, temporary interruptions may occur due to maintenance, updates, server issues, or technical problems. No guarantee is given for uninterrupted access.
User Responsibility
Users are responsible for ensuring that all information provided is accurate, complete, and lawful. Users must also maintain respectful communication and must not misuse the platform.
Complaint Handling Mechanism
If a user has any complaint regarding services, payments, membership, or account access, they may contact us via email or phone.
Complaints are acknowledged within 2 working days and resolved within approximately 7 working days depending on the issue.
Complaints are acknowledged within 2 working days and resolved within approximately 7 working days depending on the issue.
Contact Information